Refund policy

Made-to-order products

Our products are made to order. We offer the free size exchanges described below. We don’t accept returns for a change of mind or exchanges for a different color.

Free size exchanges

Request a free size exchange within 30 days of delivery by emailing hello@steelgritwear.com. Include your order number, the item received, and the replacement size you need. Items must be unused, unwashed, and in their original packaging.

SteelGritWear covers both return shipping and shipping the replacement. Contact us before mailing anything back so we can arrange prepaid return shipping and provide the correct return instructions. Size exchanges are handled by email; no exchange portal is required.

Clearance and final sale items are excluded from voluntary size exchanges. This does not affect damaged-item claims or rights under applicable law.

Damaged, defective, or misprinted items

If your item arrives damaged, defective, or with a manufacturing error, email hello@steelgritwear.com within 30 days of delivery. Include your order number and clear photos showing the issue.

Please don’t mail the item back. You don’t need to mail a physical return for these claims. After we review the information, we’ll offer a free replacement or a refund for the affected item, as appropriate.

Order cancellations and address changes

To request an order cancellation or address change, email us as soon as possible. Orders may enter production quickly, so we can’t guarantee changes or cancellations after production begins.

This policy doesn’t limit any rights you may have under applicable law.

Contact

Questions about a return or refund? Email hello@steelgritwear.com.